We're an authorized ChiaoGoo dealer, restocking our inventory weekly with shipments direct from Westing Bridge LLC in Troy, Michigan. Every ChiaoGoo product comes with lifetime guarantee from manufacturing defect when you buy it from us because we are an authorized ChiaoGoo dealer.
This guarantee does not cover normal wear and tear, accidents, misuse or abuse.
Note that this guarantee does not cover ChiaoGoo red, blue X-Flex, and silver SWIV360 cables that break or become kinked. Here's why. These cables are memory-free thanks to a multi-strand steel cable inside the smooth nylon coating that keeps them from coiling. However, this type of cable will hold a kink if compromised or pinched. Use them gently and store them carefully, and you shouldn't have any problems avoiding this issue.
You can view details about and any updates to this guarantee on the manufacturer's website:
If you have purchased a ChiaoGoo product from us that meets the criteria for replacement, go to the ChiaoGoo Replacement Request page for a simple request form:
Complete and submit the form, and you'll then receive an email from the manufacturer within 48 hours with questions or further instructions. If you do not receive an email promptly, please check your spam folder.
Please contact firstname.lastname@example.org if you have any additional questions.