To track your order, check the email address you provided during checkout for the Smartisans.com Shipping Confirmation and look for your tracking number. There is a link in the email that will take you directly to the tracking page for your order.
ALERT: If you do not receive your shipping confirmation email after two business days, please check your email spam folder. If the email is located in your spam folder, mark it as accepted and add us to your contacts so important emails are no longer treated as spam.
We generally ship the next business day (Monday through Friday) for items paid by Noon Central Time and two business days later otherwise. Occasionally, we take longer to ship. When that happens, you'll know before you buy because we will state the additional time needed in our handling time.
If you need your order shipped to a PO Box, please enter that box as your shipping address and select a USPS based shipping service.
We send most packages to USA addresses via UPS Ground, First Class Mail, Priority Mail, both of which usually arrive in about 2 - 5 business days. We also offer upgraded shipping services that tend to arrive a little faster.
If you order a heavier book and select free or flat rate shipping, we wil ship via USPS Media Mail, which can take 5 - 10 business days to arrive.
Sales tax is 6% for shipments to addresses in Iowa, and Iowa requires that this tax be applied to the entire order (i.e., the cost of shipping is taxed as well as the cost of the items).
If for any reason you are not satisfied with your purchase, please let us know. Making a return is easy. We ask that you simply contact us for a Return Authorization code. Then mail the merchandise to the following address:
Attn: Returns (include the Return Authorization #)
1121 SW Magazine Rd
Ankeny, IA 50023
Contact Customer Service
If you need to contact customer service, use the contact options below to get in touch with us. We love to hear from our customers with questions or feedback!